General
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Allow someone else to pick up my order from CanadaPost
How to Pick Up Your Parcel from Canada Post What You'll Need Picking Up Your Own Parcel To pick up your own parcel, you'll need: Your delivery notice card (the card left by Canada Post) - if no card was left reference the tracking number One piece of government-issued photo ID showing your na... -
Yes, you can definitely pick up your order once it is completed. Place your order online using your Ontario shipping address and select Pick up at Office as your shipping method. As soon as your order is complete we will send you an order completion email with pick up instructions. If you are ...
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Can I purchase directly from your office?
No, unfortunately we are not a retail store. Having said that if you are placing an order for pick up we will always do our best to get your order ready as fast as possible. -
Can I send someone to pick up my order?
If you have a pick up order and are not able to visit our office to collect it you can definitely send someone on your behalf to pick it up. Before they arrive to our office please be sure the following criteria are met: Your order is completed and ready to pick up - you have received an email i... -
How long does it take to get my order?
The time it takes to receive your order is made up of two components: Processing Time (1–4 days): Before your order ships, we need time to confirm stock, pack your items, and prepare the shipment—especially when we receive a high volume of orders. Shipping (Transit) Time: Once we hand your packa... -
How long does shipping take in Canada
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How to update or add a new address
Updating your address speeds up order placement by having accurate address information saved 1. Log into your account and go to "My account." 2. Click on "My addresses" (left menu) 3. Here, you have two options: A. If you wish to edit your current address, click on "Edit" (Blue arrow) B.... -
Signature required for shipments
Why do we require a signature? To ensure your order arrives safely, we typically ship residential deliveries with a signature required. This protects your purchase from being left unattended, reducing the risk of loss or theft. If no one is available to sign, the package will be taken to a nearby... -
What are your hours of operation?
Our office is open Monday - Friday, 9am - 5pm EST. Order pick up hours can be found in your order completion email. Our warehouse operates and ships from 8am - 4pm EST. Our office and warehouse are closed on weekends and holidays