Ordering
-
Yes! Please send your RFQ or soumission to sales@candent.ca
-
Do I need to create an account to purchase
You can checkout as a guest and do not have to have an account in order to place an order. -
Do you accept purchase orders?
Yes. Most major universities, hospitals, government agencies and registered customer accounts can send your purchase order directly to orders@candent.ca Need to set us up as a vendor? Please send us your vendor set up form and we will quickly complete it along with any supported documents. -
Yes, we can ship almost anywhere. We have shipped to 6 of the 7 continents (Antarctica - we're waiting!) Shipping rates are provided during checkout but we manually verify all International orders before processing in case there is a better option or surcharges that might be applied.
-
How long does it take to ship an order
Our warehouse is typically able to get most order processed and shipped within 1 business day for in stock items. Order placed before 9am may ship the same day with order placed after 12pm likely shipping the next business day. Carriers typically complete their pickups from our warehouse by 4pm ... -
Order failure due to billing address issue
Trying to checkout and had a failed payment The most common issue we have encountered is incorrect postal code information being added during checkout which causes address verification failures. Please see the video below for a walkthrough of the solution Quick-Fix Guide: Enter your address c... -
Order statuses help you know what state of completion your order is in. We process thousands of orders and checking your status online is the best way to keep updated. Below are some of the order statuses you might see. In Process We have received your order in our system. Awaiting Fulfillme...